CALL/ACBD: Proving the Value of Library Services Report & A New Survey
Compiled from CALL members' responses several months ago, the report concludes that there are:
"...no "best" best practices, only best practices that make sense to your library in the context of your organizational structure. In other words, value measurement puts stakeholders in the centre of the picture."Common practices described in the report are surveys, evaluations, outreach/marketing, user testimonials, and statistics. An extensive bibliography is also included.
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