Links Between KM & Law Firm Profitability
"... you can increase rates through specialization, innovation and adding value. The use of properly developed KM systems can significantly increase rates in all three of these areas."Essentially, that firms can justify higher billable rates through KM support, repackaging and commodification of the firm's know-how. Or perhaps these days, an equally important point: sustaining current rates, while competitors are looking at rollbacks.
Lots of interesting ideas connecting KM to firm business interests. Well worth reading.